Verbal De-escalation/Crisis Intervention Officer Training
83 percent of this year’s respondents reported requiring verbal de-escalation or crisis intervention training. That figure was 86 percent in our 2013 survey.
“In healthcare, that’s your number one tool, is attempting to verbally resolve a conflict before it escalates,” Carolina Healthcare System’s Director of Corporate Security Bryan Warren said. “Healthcare is such a unique environment because of the emotions in hospitals. Most people don’t want to come to a hospital.”
“For de-escalation, scenario-based training is the best form in my opinion,” Warren continued. “Because you can tell them what to say and how to act but until they’re in that situation it’s difficult to gauge officers’ level of competency.”