Weakness #4: Public Relations & Operational Continuity—Business Continuity
Overall, 72 percent of participants expressed concerns with their institution’s business continuity operations.
That includes 60 percent of institutions reporting moderate challenges and 12 percent reporting major challenges, including a lack of established plans and processes for business continuity, and being unprepared to deliver psychological and mental health services to students and staff following an incident.
Just 28 percent of institutions reported no challenges, and recommended best
practices including developing follow-up messaging, engaging the media, and activating on-demand service contracts after an incident occurs on their campus.