New York Presbyterian Combats Workplace Violence with Training, Risk Assessments and More

NYP reduces workplace violence by flagging patients with violent histories, deploying metal detectors, and other efforts.

New York Presbyterian Combats Workplace Violence with Training, Risk Assessments and More

Image via Adobe, by TTstudio

With CMS and other agencies warning U.S. hospitals to do a better job of prioritizing employee and patient security, a new case study from the American Hospital Association (AHA) is highlighting what it says are some innovative workplace violence prevention strategies adopted by New York Presbyterian (NYP) health system.

The approach balances traditional security and emergency management practices with IT infrastructure, according to the case study.

NYP’s workplace violence risk assessment effort is comprehensive, involving the security department, emergency management staff, legal, investigations, HR, patient experience, clinicians, and others. When a situation escalates, experts and more processes are available. Additionally, before an incident has the chance to develop, the security department notifies clinicians about patients with a history of violence via a risk assessment tool, called electronic medical record (EMR) flagging.

Many staff members — including security officers, clinicians, and administrators – have been trained on de-escalation, as well as how to respond to and report workplace violence. When de-escalation techniques don’t work, NYP’s Behavioral Emergency Response Team can step in. That team has even more training.

Metal detectors have also been installed. Additionally, staff members have received active shooter and mass casualty incident response training.

NYP also reviews data to locate where security must be bolstered. That data analysis also measures the results of various tactics and solutions being used. A new IT infrastructure helps staff members evaluate NYP’s security efforts.

The case study highlights the need for workplace violence prevention strategies to be supported by senior leaders.

NYP has 11 hospitals and more than 47,000 employees.

If you appreciated this article and want to receive more valuable industry content like this, click here to sign up for our FREE digital newsletters!

Leading in Turbulent Times: Effective Campus Public Safety Leadership for the 21st Century

This new webcast will discuss how campus public safety leaders can effectively incorporate Clery Act, Title IX, customer service, “helicopter” parents, emergency notification, town-gown relationships, brand management, Greek Life, student recruitment, faculty, and more into their roles and develop the necessary skills to successfully lead their departments. Register today to attend this free webcast!

Leave a Reply

Your email address will not be published. Required fields are marked *

Get Our Newsletters
Campus Safety HQ