Weakness #3: Public Assistance & Media Relations—Family and Victim Assistance
Overall, 94 percent of participants expressed concerns with their institution’s ability to
deliver assistance and support to those affected by an incident.
That includes 66 percent of institutions reported moderate challenges and 28 percent that reported major challenges, including gaps in terms of plans and resources for providing victim, family, and mental-health assistance.
Just 6 percent of institutions reported no challenges. Those respondents recommended best practices including providing consistent communications, even with no