Customer Service: The Softer Side of Security
Hospital security directors are providing specialized training to staff, interacting with patients and visitors, taking a more proactive role in gathering information on hospital service issues and more.
Hospital security directors are providing specialized training to staff, interacting with patients and visitors, taking a more proactive role in gathering information on hospital service issues and more.
How to look good, sound good, and do good on the witness stand.
Congratulations to Saratoga Hospital Director of Public Safety John DiNovo for winning the Campus Safety Director of the Year, Healthcare award. By documenting the services provided by his officers, he was able to upgrade his institution’s security technology, revamp his department and improve security in his hospital’s emergency room.
Security officers tasked with escorting students safely to their destinations on campus should be professional and courteous, and carry the proper equipment such as a flashlight and a radio.
Conducting effective pat-down is an essential skill that deserves more attention in training.
Realistic training and input from community partners is how UC Davis and Western Nebraska Community College ready their campuses for active shooter events.
In this webinar, attendees will learn the observable behaviors people exhibit as they head down a path of violence so we can help prevent the preventable.
This discussion will help participants analyze, understand, and assess their own program effectiveness.