Genetec, a provider of security, public safety, operations, and business intelligence solutions, announces the launch of Operations Center, a cloud-based work management solution designed for physical security operations.
Available as part of Security Center SaaS or as a standalone product, this new solution is specifically geared toward security operations professionals and will impact the way physical security teams collaborate, communicate, and manage their tasks, the company says.
Genetec™ Operations Center aims to address the operational challenges faced by Security Operations teams, which often rely on spreadsheets or disconnected work management tools designed for IT or other departments. These fragmented systems can impede their efficiency and collaboration. Operations Center solves this by integrating security dispatching, work ticketing, and activity tracking into a single platform, according to the company. This unified approach enables users to manage tasks more effectively, maintain real-time visibility of their operations, and collaborate across teams.
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“Security operations put in substantial effort to guarantee a secure day, one where everything runs smoothly without anyone noticing. Yet, they frequently lack the necessary tools for effective performance,” said Christian Morin, Vice President of Product Engineering, Genetec Inc. “Operations Center was created in close collaboration with security professionals specifically for their use. It aims to break down silos and enhance security operations, enabling them to work more efficiently and collaborate effectively across the organization.”
Brigham Young University Implements Genetec Operations Center
Chris Autry, Managing Director at Brigham Young University—a major US university with over 30,000 students and a complex security infrastructure—has adopted the solution in his practice.
“Before Operations Center, each of our security divisions managed information separately, making collaboration difficult,” he said. “Now, with nine departments and over 200 personnel using Operations Center, we’ve greatly improved communication, fostered better collaboration, and facilitated valuable knowledge sharing across our entire security team.”
Operations Center is built to enhance all aspects of security operations through an intuitive web and mobile interface that connects teams globally. Tasks and projects are managed on customizable boards that visually represent workplace stages, offering an overview of progress and enhancing situational awareness for real-time collaboration.
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By providing a detailed checklist for each task, Operations Center helps guide security officers in the field to their next tasks, whether it is dispatching patrols or responding to incidents, while automatically letting their supervisors know about their progress, status, and location.
Supervisors can audit and generate reports on individual incidents, entire shifts, or team performance, with all activities logged in real-time, including off-site. Leadership has immediate access to key performance indicators (KPIs) and statistics through their mobile app, removing the need for manual data entry.
