Microsoft Azure Announces Top Priority Customers During Coronavirus Outbreak

COVID-19 has prompted Microsoft Azure to designate first responders, health and emergency management services, critical government infrastructure and remote workers as the company’s top priority during the crisis.

Microsoft Azure Announces Top Priority Customers During Coronavirus Outbreak

If Microsoft is faced with any cloud capacity constraints in any region during the COVID-19 crisis, top priority will go to first responders, health and emergency management services, critical government infrastructure and keeping remote workers up and running.

In an Azure blog post, Microsoft said it has developed clear criteria for the priority of new cloud capacity.

Those on the front lines against the novel coronavirus and those shifting to a work-from-home model due to government-imposed restrictions will be given priority, the company said.

The company also highlighted the use of Microsoft Teams — the firm’s flagship collaboration app — and Dynamics 365 Customer Service and how its services are helping enterprises adapt to this new reality of remote work.

Microsoft is also considering adjusting free offers to ensure support of existing customers.

Here’s more from the Microsoft Azure COVID-19 blog:

As companies operationalize to address new and unique challenges, we have mobilized our global response plan to help customers stay up and running during this critical time. We are actively monitoring performance and usage trends 24/7 to ensure we are optimizing our services for customers worldwide, while accommodating new demand.

We are working closely with first responder organizations and critical government agencies to ensure we are prioritizing their unique needs and providing them our fullest support. We are also partnering with governments around the globe to ensure our local datacenters have on-site staffing and all functions are running properly.

In response to health authorities emphasizing the importance of social distancing, we are supporting many large-scale corporations, schools, and governments in the mobilization of remote workforces. Microsoft Teams is helping millions of people adapt to remote work.

Organizations have been using Dynamics 365 Customer Service to help contact center employees provide consistent, personalized support while working remotely. Ensuring government and organizational functions can continue while keeping safe distances is critical to our society today.

As demand continues to grow, if we are faced with any capacity constraints in any region during this time, we have established clear criteria for the priority of new cloud capacity.

Top priority will be going to first responders, health and emergency management services, critical government infrastructure organizational use, and ensuring remote workers stay up and running with the core functionality of Teams. We will also consider adjusting free offers, as necessary, to ensure support of existing customers.

This article originally ran in CS sister publication, My Tech Decisions.

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