How Hospital Security Officers Differ from School and University Officers
Most hospital security officers have learned basic life support procedures and/or CPR, AED and First Aid training. In at least one instance, Massachusetts General Hospital trained security officers to carry and administer the opiate antidote Narcan to help save lives due to the increase in overdoses occurring on hospital campuses.
Officers should be able to recognize when a patient is exhibiting psychotic behavior or is undergoing a health emergency in order to get them treatment as soon as possible.
Customer service training is also important, as security officers sometimes handle patient and relative concerns. Because the rate of workplace violence in healthcare facilities is four times the national average of other industries, de-escalation training is also critical, but we’ll talk more about that later on.
Photo: Scott Rodger, Gainesville Times
