Raymond Osborne
Director, Security Services
University of California, San Diego Medical Center
San Diego
Notable Achievements:
- Expanded the security services department staffing level from 24 FTEs to 46 FTEs in only 10 months to include staff for a new command center to monitor video, alarms and dispatch calls
- Recruited six employees to improve training, supervision and officer morale, opening a career path for officers — a long-standing issue
- Developed a patient ambassador program with transport vehicles, and designated staff to assist with patient/visitor services
- Assumed responsibility for patient transport services
- Implemented a PC-based activity and incident report process to improve the documentation and collection of information and security metrics
- Fostered improved relations with local, state and federal law enforcement, including participation in the planning of a mock bioterrorism attack with a focus on patient and surge management
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