SOCs, EOCs, Command Posts, and Dispatch: Which Ones Are Right for Your Organization?

Join this free webinar to learn more about the wide range of emergency communications and response center options available to campuses.

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Campus security operations centers (SOCs), emergency operations centers (EOCs), command posts, and dispatch centers have some functions that overlap, but there are also some significant differences. SOCs might focus more on managing security camera feeds, campus alarm systems, access control, and emergency notifications. EOCs often are off-site and manage resources and policy issues during large-scale events and disasters, such as floods, wildfires, and pandemics. Command posts usually manage on-site incident command when major criminal activity, fires, or a big event, such as a football game is happening. Dispatch handles the day-to-day calls as well as emergency calls that come into a campus public safety department.

So, which of these emergency communications and response options should your organization adopt? Should you adopt all of them in some form?

Should your organization partner with other campuses or with local or state government EOCs and law enforcement dispatch centers to bolster your department’s ability to respond to incidents? When is it appropriate to do so, and when is it not? If you are a small campus, does your dispatch center need to operate 24/7, or just during class hours? Should you contract with a call center to manage calls from worried parents, family, friends, and the general public during large-scale emergencies? Should you hire a central station to manage your security system alarms and sensors? Does having a non-sworn department versus a sworn department impact your decision?

In this webcast, Campus Safety will speak with Biola University Associate Vice President and Chief of Campus Safety John Ojeiskhoba Sr., and Northern Virginia Community College (NOVA) Retired Police Chief Daniel Dusseau about the wide range of emergency communications and response center options available to campuses.

Attendees will learn about:

  • The wide variety of combinations of SOCs, EOCs, command posts, and dispatch centers that are in use today by campuses, and the pros and cons of these combos.
  • Lessons learned on setting up a remote emergency operations center during the pandemic.
  • How the various combinations are applied for incidents and special events.
  • And much more.


John Ojeiskhoba Sr., Associate Vice President and Chief of Campus Safety, Biola University

John Ojeiskhoba Sr. Biola UniversityJohn Ojeisekhoba serves as an Associate Vice President and Chief of Campus Safety at Biola University and is an adjunct faculty member of the school. He has participated in and led task forces for the university, the County of Los Angeles, and the state of California. He is a commissioner for the City of La Mirada Public Safety Commission and continues to be a major contributor to the La Mirada community. Ojeisekhoba provided direct input to the White House on crimes and safety and security issues impacting higher education institutions and schools. He was appointed by the DHS secretary as an advisor to the Homeland Security Academic Partnership Council (HSAPC). Ojeisekhoba also serves as a reserve police officer in the City of Garden Grove and has been a terrorism liaison officer since 2009. He is often called upon to develop strategies and conduct safety and security assessments for institutions of higher education and organizations across the United States.

He previously served as president of the International Association of Campus Law Enforcement Administrators (IACLEA). During his presidency, he led the IACLEA Board of Directors and campus chiefs nationwide, negotiated key initiatives with federal agencies, represented United States campus law enforcement abroad, and transformed campus public safety, achieving 79 of the 80 major projects he outlined.

Daniel Dusseau, Safety and Security Expert/Chief of Police

Daniel Dusseau headshotChief Daniel Dusseau proudly wore a badge for 33 years. In this capacity, he first served twenty-one years with the Prince George’s County Police Department (Maryland) where he worked or supervised almost every aspect of one of the largest and busiest police agencies in the United States. His assignments included: patrol officer and investigations of all types: including robbery, rape, homicide, and police misconduct. He also supervised the police training academy, personnel, technology, press office, records, criminal investigations division and commanded a police district. He retired from Prince George’s County in 2010 at the rank of Major.

Chief Dusseau has also served with distinction on many local, state, and national bodies, such as the Board of Directors of the Northern Virginia Criminal Justice Academy, the (Virginia) Governor’s Task Force on Sexual Assault, Campus Safety magazine Board of Advisors, and is a ZeroNow Founding Advisory Council member. In 2023 he was honored by NOVA as Chief of Police Emeritus, for his meritorious contributions and the lasting difference he made at Northern Virginia Community College.

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