Customer Service

Read: Study: Most Black Americans Want Police to Maintain Same Level of Presence in Their Communities

Study: Most Black Americans Want Police to Maintain Same Level of Presence in Their Communities

Nearly nine in 10 Black Americans who had interacted with police in the past year and felt they were treated with courtesy and respect wanted police presence to remain the same or increase.

Read: For a New Policing Model, Look to Small Campus Public Safety Departments

For a New Policing Model, Look to Small Campus Public Safety Departments

Traditional law enforcement agencies should consider adopting many of the public safety approaches that work on college campuses.

Read: How Robots on Campus Can Save Money and Lives

How Robots on Campus Can Save Money and Lives

Robots are quickly becoming an extension of smart buildings and smart public safety departments. Here are the latest robosecurity trends.

Read: Facial Recognition vs. Facial Detection: What’s the Difference?

Facial Recognition vs. Facial Detection: What’s the Difference?

If your organization could benefit from technology similar to facial recognition but is uneasy with its security risks, consider face detection.

Customer Service: The Softer Side of Security

Hospital security directors are providing specialized training to staff, interacting with patients and visitors, taking a more proactive role in gathering information on hospital service issues and more.

John and the Parking Structure: A Holiday Customer Service Fable

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