Latest In: Customer Service

Bias Customer Service De-escalation Officer Training Race Use of Force

Study: Most Black Americans Want Police to Maintain Same Level of Presence in Their Communities

Nearly nine in 10 Black Americans who had interacted with police in the past year and felt they…

News August 10
Behavioral Intervention Campus Police Community Policing Crisis Intervention Customer Service De-escalation Funding Mental Health Officer Recruitment Officer Training Race Training Use of Force

For a New Policing Model, Look to Small Campus Public Safety Departments

Traditional law enforcement agencies should consider adopting many of the public safety approaches that work on college campuses.

Insights July 20
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How Robots on Campus Can Save Money and Lives

Robots are quickly becoming an extension of smart buildings and smart public safety departments. Here are the latest…

News May 29
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Artificial Intelligence Customer Service Cybersecurity Data Breaches Digital Signage Facial Recognition Patient Safety Privacy Security Cameras Student Privacy Video Surveillance

Facial Recognition vs. Facial Detection: What’s the Difference?

If your organization could benefit from technology similar to facial recognition but is uneasy with its security risks,…

News February 21
Customer Service Officer Training Video Surveillance

Customer Service: The Softer Side of Security

Hospital security directors are providing specialized training to staff, interacting with patients and visitors, taking a more proactive…

News November 28
Customer Service Parking Security Training Video Surveillance

John and the Parking Structure: A Holiday Customer Service Fable

This is the story of a conscientious security officer named John. He worked in at a large campus,…

News December 6
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series