Software Failure, Supply Chain Blamed for School’s Inability to Turn Off Lights for Over a Year

The lighting system software malfunctioned in Aug. 2021 and supply chain issues have largely been blamed for the delay in repairs.

Software Failure, Supply Chain Blamed for School’s Inability to Turn Off Lights for Over a Year

Photo: Dilok, Adobe Stock

WILBRAHAM, Mass. — The nearly 7,000 lights that illuminate a Massachusetts high school have been on continuously for almost a year and a half due to software failure and supply chain issues.

The lighting system installed at Minnechaug Regional High School 10 years ago malfunctioned back in Aug. 2021, resulting in the building being lit 24/7, reports NBC News. Memos from the Hampden-Wilbraham Regional School District reveal the system’s safety measures and its connection to other systems made it impossible for building managers to turn off lights without impacting those other systems.

“We are very much aware this is costing taxpayers a significant amount of money and we have been doing everything we can to get this problem solved,” said Aaron Osborne, assistant superintendent of finance. “I would say the net impact is in the thousands of dollars per month on average, but not in the tens of thousands.”

To mitigate costs, teachers have manually removed bulbs from fixtures in classrooms while staffers have shut off breakers not connected to the main system to cut power to exterior lights.

When the 248,000-square-foot school was built in 2012, the school board voted to install a money-saving “green lighting system” run on software installed by the company 5th Light. The system saves energy by automatically adjusting lights as needed. In Aug. 2021, employees noticed the lights weren’t dimming in the daytime and were staying on at night.

“The lighting system went into default and the default position for the lighting system is for the lights to be on,” Osborne described.

Osborne said he immediately reached out to the original installer but discovered the company had been sold multiple times. When the district was able to track down the new owner, Reflex Lighting, it took several weeks for the company to find someone who was familiar with the lighting system. The company estimated it would cost $1.2 million to replace the entire system but that its contractor would not be able to start the job until the following summer.

Osborne and Superintendent John Provost then hired a software consultant to determine if they could “patch the system” to override the default system but that proved futile. They next considered having timers installed but that was also deemed not possible. With Reflex Lighting as their only option, Osborne said with the help of the company’s electrical engineers, they came up with a “piecemeal” approach by replacing the server, the lighting control boards, and other hardware.

In Nov. 2021, the parts were ordered and the job was scheduled for Feb. 2022. However, due to supply chain issues caused by the pandemic, Osborne and Provost said “the remaining equipment has been back ordered multiple times” and the district was given a new delivery date of Oct. 2022.

The upgrade was finally scheduled for Christmas break but Reflex Lighting notified the district on Dec. 22 that it would need to delay the project, Osborne wrote in a Jan. 3 letter to the school committee, WCVB reports.

Paul Mustone, president of Reflex Lighting, said the parts they need finally arrived from a factory in China and they expect to do the installation over February break.

“I have been doing this for 42 years and I have never seen this kind of supply chain disruption,” he said. “We made a deal with the devil by moving the factories to China.”

Mustone assured the updated system will have a remote default override switch.

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About the Author


Amy is Campus Safety’s Executive Editor. Prior to joining the editorial team in 2017, she worked in both events and digital marketing.

Amy has many close relatives and friends who are teachers, motivating her to learn and share as much as she can about campus security. She has a minor in education and has worked with children in several capacities, further deepening her passion for keeping students safe.

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