Albuquerque PD Enlists Genetec Security Center to Improve Public Safety

The Security Center platform enabled the city to combine all of its video and public safety technologies into a single solution.

In a testament to the impact of unifying security systems, Genetec, a technology provider of unified security, public safety, operations, and business intelligence solutions, has shared the experience of the Albuquerque Police Department (APD).

APD has chosen Genetec Security Center, Genetec Citigraf, and Genetec Clearance to enhance public safety in the most populated city in New Mexico.

“Investing in the Genetec solutions allowed us to spread the information wealth,” says Mark Torres, commander of the Real Time Crime Center (RTCC) at the City of Albuquerque. “Using this unified public safety platform, we’ve been able to maximize our RTCC resources to better assist other APD departments, metropolitan partners, and surrounding communities. We’re disseminating real-time information faster, supporting investigations, and tracking crime patterns in our city. All of this helps to enhance public safety for Albuquerque residents, businesses and visitors.”

Genetec Security Center Unifies City’s Security Systems

The open, scalable Security Center platform enabled the city to combine all of its video and public safety technologies into a single solution. Through the use of the platform the city has also brought the video management system and other security sensors from the Albuquerque International Sunport airport into the Genetec Security Center platform using the Federation feature, and officials are working to do the same with the city’s public schools. The solution consolidates all the information from these formerly isolated systems so they can be viewed from a single screen, expanding city-wide surveillance.

Genetec points out that its Citigraf strategic decision support system gives RTCC operators a unified, real-time look into emerging events, heightening situational awareness and delivering valuable data-driven intelligence to public safety teams, so they can make better decisions faster.

In addition to streamlining response protocols, the RTCC team can also access historical video, information, and events to help strengthen investigations and keep department leads and decision-makers informed.

According to Genetec, the Clearance digital evidence management system enables APD to save time when sharing evidence with investigators and officers. Operators, Genetec boasts, can easily export video, events, and other incident data from Citigraf directly into Clearance, and grant investigators access to the case files so they can retrieve evidence whenever needed. Automated audit logs ensure the chain of custody is always protected.

Genetec adds that APD is looking ahead, anticipating the city will also connect their records management system (RMS) and automatic license plate recognition (ALPR) data into Citigraf, and extend Citigraf access to their Emergency Management Office and Albuquerque Community Services for further solidify the Genetec Security Center platform.


This article originally ran in CS’ sister publication Security Sales & Integration.

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