Slideshow: Sights & Scenes at the Campus Safety Conference

Lt. John M. Weinstein, commander, Safety District 3 at Northern Virginia Community College presented the breakout session “Dealing With Difficult People” which was based on the principles of Verbal Judo.

The course covered:

• Ten phrases you should never use
• Why others do not hear what we say
• How to establish a link and build rapport between you and an angry citizen
• The biggest obstacle to effective communications
• How to end an angry citizen’s rant
• Techniques that will help your officers gain compliance while protecting them and your agency from complaints
• What to do when words fail