Segway Announces Voluntary Recall To Upgrade Software

BEDFORD, N.H. –  Segway Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC) and other regulatory agencies outside of the U.S., has initiated a voluntary product recall to upgrade the software in Segway Personal Transporters (PTs). 

Segway PT owners should contact the company at 800-750-6557 between 8 a.m. and 8 p.m. ET, Monday through Friday, or visit to register for a free software upgrade. No hardware changes are required. Owners outside the U.S. should contact the Segway authorized distributor in their country to learn how to obtain the free software upgrade.

A condition has been identified in which the Segway PT can unexpectedly reverse the direction of the wheels, which can cause a rider to fall. This can occur when the PT’s Speed Limiter tilts back the machine to slow it down and the rider goes off and then back onto the PT within a short period of time.

“The safety of our customers and our products is our top priority. When we identified this condition, we notified the CPSC and immediately began working on a software upgrade to address the issue,” said Jim Norrod, Chief Executive Officer, Segway Inc. “We have a software upgrade available now for consumers and we strongly encourage our customers to obtain the upgrade as soon as possible.  We are committed to making the upgrade process convenient for our customers.”

The voluntary recall applies to all Segway PTs sold to date including all Segway PT i Series, e Series, p Series, XT, GT and i2 models. The Segway x2, due for release later this month, is not affected by this recall and all new shipments of the I2 are being shipped with the new software release.


Segway press release

If you appreciated this article and want to receive more valuable industry content like this, click here to sign up for our FREE digital newsletters!

Leading in Turbulent Times: Effective Campus Public Safety Leadership for the 21st Century

This new webcast will discuss how campus public safety leaders can effectively incorporate Clery Act, Title IX, customer service, “helicopter” parents, emergency notification, town-gown relationships, brand management, Greek Life, student recruitment, faculty, and more into their roles and develop the necessary skills to successfully lead their departments. Register today to attend this free webcast!

Get Our Newsletters
Campus Safety Conference promo