MarinHealth Medical Center Installs Aiphone IX Series Intercom

The Aiphone intercom system solves a number of major pain points for the hospital, especially in improving visitor and patient experience.

GREENBRAE, Calif. — MarinHealth Medical Center, located here near the San Francisco Bay, has installed the IX Series intercom system by Aiphone as part of a $535 million expansion.

The 327-bed, independent medical facility serving the North Bay community, opened Oak Pavilion, a 260,000-square-foot, four-story cutting-edge facility focused on patient-centric care and sustainable building design.

An integral part of the expansion included the addition of intercom systems through its medical and surgical rooms, waiting rooms, intensive care units (ICU), and newborn intensive care units (NICU). In addition, the facility installed customized door stations for 30 anterooms — areas that act as containment barriers, separating patient rooms from visitor walkways.

“We ended up choosing Aiphone’s IX Series, as we felt it was the best option to meet our needs,” says Nick Tournis, who was IT operations consultant at MarinHealth Medical Center during this installation. “It’s future-focused, networked and features an IP-based system, all of which are ideal for a state-of-the-art medical facility.”

Tournis says Aiphone worked to identify the best solution for meeting the hospital’s needs and the IX Series encompasses all the different communication needs required by the facility, as well as providing flexibility for future expansion.

The Aiphone system solves a number of major pain points for the hospital, especially in improving visitor and patient experience. In addition, each of the units in the new pavilion — including the emergency department, intensive care unit, maternity ward, surgical center and neonatal intensive care units — required a system allowing doctors, nurses and other staff to travel freely between patient areas and waiting areas.

The intercom stations in these areas also provide video, which allows for additional monitoring in cases of suspicious activity, and the ability to make duress calls in the event of an emergency.

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