How Do You Get Your Incident Response Teams Communicating Together at the Outset of an Emergency?

Learn how your school or university emergency response teams can use technology they already have to improve team communications at the outset of and during an emergency.

Successful incident management and emergency response starts with communication with the proper individuals best prepared to assess the situation, collaborate on the facts and options and formulate the proper response.

We know those of you involved in campus security and emergency response have your bases covered when it comes to emergency preparedness during campus events. Too much is in the balance not to have a concrete emergency response plan and layered communication options so that you know what to do and have a means to communicate to the proper constituents.

One gap that often exists is with the initial meeting of the school’s incident response team to confirm the situation and initiate the proper action and communication plans. No situation matches the plan exactly and the success of an emergency response can depend on fast and ubiquitous access to personnel with information, knowledge and perspective so the proper response is formulated quickly for the specific situation.

Many schools and universities are filling this void with a new instant emergency communication tool from ZipBridge. ZipBridge is an instant group communication solution used for emergency communications in any situation, from security to facilities, residence life to IT. With ZipBridge, any authorized individual can initiate the meeting by calling a phone number or tapping an app.

Once launched, the members of the response team receive a phone call on two different numbers and are bridged together when they answer. No friction, delays, or hassles, just an instant emergency conference call with the core team when seconds count.



ZipBridge Logo


ZipBridge started in response to a client’s post incident report indicating that their biggest issue in dealing with a shooter on campus was getting the right people on the phone to determine what was happening and the proper course of action. Simply sending out a text or email and asking people to join a conference call is not sufficient. The client asked, “Wasn’t there an outbound or reverse conference call that called out to the participants instead of relying on them to get the message and call in?” Now with ZipBridge there is.

How many of us check email and text while driving, in a meeting or having dinner at home? With ZipBridge we break through the clutter with an actual phone call where incident response team members can assign a custom ring tone so they always recognize the call – even if their phone is in the other room – and make the effort to answer. Communication and time are critical in managing any unexpected incident and ZipBridge gives you both. For more information and a free trial, visit


ZipBridge Logo

If you appreciated this article and want to receive more valuable industry content like this, click here to sign up for our FREE digital newsletters!

Leading in Turbulent Times: Effective Campus Public Safety Leadership for the 21st Century

This new webcast will discuss how campus public safety leaders can effectively incorporate Clery Act, Title IX, customer service, “helicopter” parents, emergency notification, town-gown relationships, brand management, Greek Life, student recruitment, faculty, and more into their roles and develop the necessary skills to successfully lead their departments. Register today to attend this free webcast!

Get Our Newsletters
Campus Safety Conference promo