The public information officer (PIO) will ensure your campus provides accurate and appropriate information to the press during and after the incident while keeping journalists, the community and first responders safe.
Dealing with victims remains among the least well handled of all campus management activities. Here’s how your institution can appropriately respond when a victim-creating incident occurs.
Shortly after the IEDs went off during April’s Boston Marathon bombing, hundreds of victims were treated by the city’s hospitals. Here’s how Boston Medical Center helped their families.
Last week’s shooting highlights the need for intelligence sharing, mass notification, access control, security officers, cooperation with local law enforcement and media management plans.
Campus rank and file not know your policies.
The media frenzy surrounding the attempted assassination of Arizona Congresswoman Gabrielle Giffords was, by any measure, huge. When the external affairs team at Memorial Hermann found out she would be receiving medical treatment at their facilities, all five members kicked their media (including social media) management efforts into high gear.