FirstNet: The Key to Improving Safety at Schools, Colleges and Hospitals

During an emergency, school, university and hospital security and public safety support personnel, as well as staff and administrators, may be called on to support local first responders. FirstNet enables better communications among all of these individuals.

FirstNet: The Key to Improving Safety at Schools, Colleges and Hospitals

Safety and security have always been important to K-12, higher education and hospital administrators, but even greater responsibility is now being placed on campuses to provide on-site protection in the wake of an emergency. In response, many administrators are turning to technology.

For some that means implementing facial recognition technologies to identify visitors on campus or using digital fingerprinting systems so that teachers and parents can track students’ whereabouts in the event of an emergency. For healthcare facilities, a combination of video analytics and biometric and scanning technologies are helping to limit access to certain hospital areas and detect intruders faster.

Most importantly, colleges, schools and hospitals are exploring ways to better connect and communicate with local public safety agencies during emergencies. Recent incidents on school, college and medical campuses have shown that during an emergency, communications networks are flooded and first responders cannot cut through the commercial traffic to communicate. When every second counts, the ability to communicate with first responders is critical and can result in faster response and better outcomes for all involved.

FirstNet Supports a ‘Whole of Community’ Approach to Emergencies

As they tackle campus safety issues, many communities are turning to FirstNet, the nation’s only wireless broadband network dedicated to public safety.

FirstNet is designed for the public safety community — law enforcement, fire, emergency medical services, 911/dispatch and emergency management. But during a campus emergency, there are many others who are either involved in the incident, such as staff and administrators, or who may be called on to support first responders, including the public safety support personnel at schools, universities and hospitals.

That is why many communities are adopting a “Whole of Community” approach to preparedness and response. Traditional first responders are engaging with secondary responders, such as public works, utilities, schools and hospitals, to plan and prepare for possible incidents. Together, they are working to identify risks, develop policies and procedures, and exercise those processes so they are better prepared to jointly handle emergencies. They are also exploring technologies, like FirstNet, that allow them to better communicate in the event of an emergency.

In support of the “Whole of Community” approach, FirstNet is available to an extended community of users, including universities, K-12 campuses and medical professionals. FirstNet’s extended primary users program guarantees that non-traditional public safety entities, such as school and hospital security officials as well as private sector responders, are able to use the network and seamlessly communicate with their traditional public safety counterparts during an incident. In the event of an emergency or its aftermath, extended primary users may be “uplifted” by primary users, giving them access to FirstNet’s unique features and functionalities.

FirstNet Is Designed to Improve Critical Communications

Whether a traditional first responder or member of the extended primary user community, FirstNet subscribers can expect a vastly different experience when communicating over the network.

FirstNet improves interoperability. FirstNet is built with a dedicated public safety core—physical hardware that helps ensure subscribers can communicate seamlessly and securely, whenever and wherever they need to. In the event of an emergency, it is imperative for school, university or hospital security officials to communicate with public safety partners brought in from other jurisdictions. FirstNet not only enables this connection, but it helps first responders communicate and share vital information with campus security officials.

FirstNet is available during times of heavy network use. As recent campus shootings have shown, cellular networks become flooded as victims, relatives, media, and first responders compete to communicate during and after the incident. When networks are overloaded, they can disrupt communications for responding public safety agencies. With a dedicated “fast lane” for subscribers, FirstNet allows subscribers to stay connected during times of heavy congestion.

FirstNet is opening the door to data sharing. In the past, communications between first responders and campus staff members were largely limited to voice communications. FirstNet devices allow subscribers to share data-rich information, such as live video, over a secure, reliable network. The more information public safety officials have, the better they can respond to the situation.

FirstNet offers specialized apps. Subscribers can also access cutting-edge mobile applications that are specifically designed for campus safety. These apps are thoroughly vetted before they are added to the FirstNet App Catalog, ensuring they meet high standards of quality in areas such as data security, privacy and availability.

FirstNet is helping rural communities connect. Emergencies can happen anywhere. That’s why FirstNet’s founding legislation includes rural coverage requirements, ensuring that the network is available in underserved areas. Educational facilities and healthcare campuses in both urban settings and remote areas can rely on FirstNet to provide the coverage and capacity they need when they need it most.

Additionally, FirstNet provides subscribers with access to advanced technologies, tools and services during emergencies, such as:

  • Asset Tracking and Location Services that allow public safety agencies and dispatch centers to track first responders in the field. Hospitals, schools and universities would be able to potentially leverage these features to track staff during an incident.
  • Priority and Preemption capabilities that enable FirstNet subscribers to access the network before commercial users during incident response, ensuring those responding to the event are able to communicate continuously.
  • Push-to-Talk capabilities, which allow FirstNet subscribers to communicate one-on-one or with multiple agencies using highly reliable talk groups, resulting in more coordinated and timely response efforts.
  • A dedicated Customer Care team that is committed to supporting FirstNet subscribers with any network support they need 24/7/365.
  • Secure Data Sharing that ensures mission-critical or sensitive data remains protected. FirstNet offers the most advanced security solutions, including built-in end-to-end encryption, credentialing solutions and a 24/7/365 dedicated Security Operations Center.

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